DELIVERY
At GIGI FEVER , every order is carefully prepared and shipped as quickly as possible.
β’ π«π· Metropolitan France
Standard delivery (tracked letter): β¬3.50 | 2 to 4 days*
Colissimo : β¬7.50 | 2 to 3 days*
Mondial Relay : β¬4.90 | 3 to 5 days*
Free delivery for purchases over β¬50.
β’ πͺπΊ EUROPE
Standard Europe delivery (international tracked letter): β¬5.05 | 4 to 8 working days depending on the country of shipment.
Colissimo with signature β¬14.90 | 4 to 7 days*Β
Mondial Relay: β¬6.99 | 4 to 7 days* (Portugal, Spain, Italy, Luxembourg, Netherlands, Poland, Belgium)Β
FREE DELIVERY FROM β¬80 PURCHASE.
Β
INTERNATIONAL
Standard delivery (International tracked letter) : β¬5.05
*The delivery time for your package is managed solely by the carrier you selected when placing your order. We cannot confirm a precise delivery date.
β οΈ Any customs fees or local taxes remain the responsibility of the customer and may be requested upon delivery, depending on the regulations of the destination country.
π¦ Important information
- Orders are prepared and shipped within 24 to 48 business hours.
- A tracking number will be provided to you upon shipment of your order.
- Delivery times may be slightly longer during peak periods (sales, holidays, promotions).
You have 14 days after receiving your order to return the item in its original packaging.
For more details, discover our return policy.
FREQUENTLY ASKED QUESTIONS ABOUT THE ORDER
You will find your order number in the order confirmation email sent after your purchase.
You will also find your order number in the shipping confirmation you receive after your order has been sent.
For security reasons, no changes can be made to an order once your payment has been validated.
Therefore, we will not be able to change the delivery method once the order has been placed.
The delivery time of your package is managed solely by the carrier you selected when placing your order. We cannot confirm a specific delivery date.
To make your return, we invite you to go to your Gigi Fever personal space , by logging in with the email address used for the purchase.
You will then need to click on the relevant order and request the return of the desired items, specifying the reason for each one.
You will of course be notified by email at each stage of the cancellation process.
Please note that you have 14 days from receipt of your package to return your order. We do not offer exchanges, only refunds for returned items, excluding shipping and return costs.
Upon receipt of the package at our premises, the refund will be made to the bank card or gift card, depending on the payment method used for your order.
If the order is returned beyond this legal period and without tracking information, your refund cannot be processed.
Feel free to contact us by email if needed: gena@gigifever.com
We apologize for this inconvenience.
If you receive defective/non-conforming jewelry, please send us an email to gena@gigifever.com indicating your order number.
Please note that you have 72 hours from the delivery date to file a claim for a defective item. After this period, the warranty will be activated.
If our quality department validates your request, we will proceed with the refund of the item to the payment method used at the time of purchase (bank card or gift card).
For a missing piece of jewelry, we advise you to first check in the small pink pouch; the fine jewelry may be hidden there.
If this is not the case, please send us an email to gena@gigifever.com. We will then review the video of your order being prepared.
If you receive an item that was not part of your order, we also invite you to send us an email indicating your order number, a photo of the item received in error as well as the reference of the missing jewelry.
We recommend removing your Gigi Fever jewelry before any contact with water. It may lose some of its shine over time due to limescale, perspiration, and perfume.
You can take advantage of the welcome code by subscribing to our newsletter. You will then receive an email with the 15% discount code, valid for one use.
Please note that this code cannot be combined with sales and other discounts.
